HERO LAB
Privacy Policy
Updated August 13, 2026
Data we handle
We handle account data, learning progress, reflections you choose to save, guided-support requests, and technical records needed to operate and secure the service.
Reflections and privacy
Reflection answers are stored encrypted. Private versions are not shown to administrators. Content enters a review flow only when you deliberately choose to share it.
Age and optional profile
The program is intended for users aged 16 or older. Birth date and gender are optional, used for personalization only when you choose to provide them, and may be left blank.
Access, retention, and deletion
You can download a copy of your data from Settings. Data is kept while an account or operational program need remains. For correction or deletion, email us from your registered address; we will verify your identity and handle the request subject to applicable obligations and backup-retention limits.
Not therapy
HERO LAB is an educational and reflection space, not therapy, diagnosis, or an emergency service. If you feel unsafe, contact a trusted adult, health professional, counselor, or local emergency service.
Contact
Questions about privacy, data, or these terms can be sent to halo@jadihero.tech.